Everything You Need to Know.

Browse the collection at shadesbyfina.com, choose your frame, and click Add to Bag. When you are ready, go to checkout, enter your delivery details, and pay securely through Paystack. You will receive an order confirmation immediately after payment.

We accept all major debit and credit cards, bank transfer, and USSD through Paystack. Paystack is one of Nigeria's most trusted payment processors.

Yes. All payments go through Paystack, which encrypts every transaction. We never see or store your card details.

We do not currently offer payment on delivery. All orders are prepaid at checkout through Paystack.

Yes. Paystack supports bank transfer at checkout. Select bank transfer as your payment method and follow the on-screen instructions.

You will see a confirmation screen immediately after payment, and a confirmation will be sent to the contact you provided at checkout. If you do not receive it within 30 minutes, contact us on WhatsApp.

If your order has not yet been dispatched, contact us on WhatsApp as quickly as possible and we will do our best to help. Once dispatched we cannot cancel it, but you may return it per our returns policy.

Lagos orders are typically delivered within 1 to 3 business days. Once dispatched, we will send you tracking details and an estimated delivery window.

Delivery within Lagos is free on every order, no minimum spend. For deliveries outside Lagos, shipping fees are calculated at checkout based on your location.

Yes. We deliver to all states across Nigeria including Abuja, Port Harcourt, Ibadan, Kano, Enugu, Benin City, Kaduna, and more. Delivery outside Lagos typically takes 3 to 7 business days.

Once your order is dispatched, we will send tracking information to the contact you provided at checkout. If you have questions at any point, WhatsApp us and we will update you directly.

The courier will contact you to arrange a suitable time. If you know in advance that you will not be available, contact us on WhatsApp before your delivery date.

Yes. If you will not be available, another person can receive the order at the delivery address.

You have 7 days from the date of delivery to initiate a return. Contact us on WhatsApp with your order details and we will guide you through the process.

Frames must be returned unworn, undamaged, and with all original packaging (protective pouch and cleaning cloth).

Contact us on WhatsApp immediately with clear photos of the item. We will resolve it promptly at no additional cost to you.

Yes. Contact us on WhatsApp within 7 days of delivery. Exchanges are subject to stock availability.

Once we receive and inspect your returned item, we will process your refund within 3 to 5 business days back to your original payment method.

Our frames are premium fashion eyewear, not prescription optical glasses. They are built to look and feel high quality. We are honest about what they are: stylish fashion pieces at an accessible price, not designer luxury brands.

Lens information including UV protection details is listed on each individual product page.

No. Shades by Fina is an independent Nigerian fashion eyewear brand with its own original collection of named frames. We are not affiliated with any luxury designer brand.

Yes. All product images are clean shots on neutral backgrounds with no heavy filters or alterations. What you see is the real frame.

Oval faces suit most shapes. Round faces look great with square frames. Square faces are flattered by round shapes. Heart-shaped faces suit cat-eye or aviator styles. Still unsure? Contact us on WhatsApp and we will help you choose.

Use the cleaning cloth included with your order. Store your frames in the protective case when not in use. Avoid leaving them in extreme heat for long periods.

We do restock popular styles. Follow us on Instagram and TikTok or sign up for our newsletter to be the first to know.

Yes. We are a Nigerian business operating through shadesbyfina.com with secure checkout via Paystack. We are not an anonymous Instagram page. We have a real website, real products, and real customer service.

We are based in Lagos, Nigeria. We are an online-only store and deliver across the country.

Because we are a real brand with a real ecommerce website. No DMs, no personal bank transfers, no hoping your order arrives. You browse, you pay through Paystack, and your frames are delivered. If something is wrong, we fix it.

If you are interested in bulk orders for events, gifts, or resale, contact us on WhatsApp with your enquiry.

Yes. If you are a content creator interested in collaborating, reach out to us on Instagram or WhatsApp with your details.